One thing is certain. Covid-19 has pushed businesses to really pay attention to reputation management. In fact, it offered the perfect opportunity for companies to stand out by putting forward superlative shopping and customer service experiences.
First impressions are critical, but they are certainly not the last. Bear in mind that you always have the chance to manage what people are saying about you online by preparing an ORM strategy that includes the best practices...
One must understand there is a big gap between complaints and trolls. Trolls are intentional, and their sole aim is to damage the company’s reputation. Thus, it is essential to identify them and give no attention any further.
Let’s face it! In today’s competitive business environment, very few things are as critical as your brand’s online reputation. What your customers say about you across social media platforms, blogs, and digital public forums can make or break your...
What the internet says about your brand is not gospel truth, but for countless prospects, it may be. This is why having an online reputation management strategy (ORM) in place is critical. After all, a whopping: 84% of customers give...
In a nutshell, Online Reputation Management or ORM means improving your brand's perception in the eyes of your leads and customers. Effective ORM ensures that your prospects find the right material about your product when they search for you...
It may not seem like it, but reputation management is the key to building great customer service online. Whether you receive reviews on GMB (Google My Business), Yelp, or any other directory/ business listing, you must ensure that you respond...
Whenever customers look for a retailer online, they usually search for the nearest outlet with the best ratings. So it’s important for your business to not only show up on Google but to have a solid rating, correct address,...
With more and more businesses growing their online presence, one thing still stands: reputation is crucial to growth. Although some businesses may underestimate the power of reviews when it comes to customer conversions, the article below explains why the...