Create a Positive Image for Your Brand
Vicinus’ e-reputation management tools help you better manage, track, and respond to reviews, building customer trust and loyalty
Why Online Reputation Matters?
97%
of consumers search online for local businesses.
87%
of consumers might reconsider a purchase decision upon encountering negative reviews about a business online.
95%
of consumers express trust in a business with a positive reputation.
Why Businesses Turn To Vicinus for Online Reputation
Build trust and confidence by showcasing positive customer reviews and testimonials
Maintain a positive brand image by promptly responding to negative reviews
Improve your products and services by analyzing meaningful customer feedback
Boost SEO rankings by building a positive online reputation
Increase sales and revenue by leveraging online positive reviews
Build trust and confidence by showcasing positive customer reviews and testimonials
Maintain a positive brand image by promptly responding to negative reviews
Improve your products and services by analyzing meaningful customer feedback
Increase sales and revenue by leveraging online positive reviews
Boost SEO rankings by building a positive online reputation
How Vicinus Works
Centralized Dashboard for Easily Monitoring Reviews
Track real-time data related to customer interactions and engagement with your brand from one place. This means you can efficiently monitor customer reviews without the need to check multiple platforms separately.
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Auto-Responder Feature for Responding Promptly to Feedback
Swifty respond to positive and negative reviews to demonstrate your commitment to customer satisfaction. The Auto-Responder feature generates automated responses to your reviews, so your customers feel valued and heard—resulting in a positive customer experience.
24/7 Review Monitoring to Enhance Real-time Customer Communications
Vicinus’ Reputation Builder uses advanced learning machine technology to monitor reviews in real time. As soon as a review is posted, Vicinus instantly analyzes the content, gathers meaningful insights, and provides notifications to your business.
Machine Learning Sentiment Analysis for Dynamic Response Optimization
Vicinus uses Artificial Intelligence (AI) to identify and respond to reviews appropriately. This tool interprets whether a review is positive or negative by analyzing the language used such as key phrases, people, brands, and events
CRM-Sourced Insights for Increasing Positive Reviews
Vicinus draws customer interactions and feedback from CRM and identifies satisfied customers. This helps you actively manage and enhance your online presence and boost the overall volume of reviews from happy customers.
Impact of Vicinus
96
%
Increase in Direct
searches
81
%
Increase in Map
views
193
%
Increase in Phone call
actions
Names that have trusted us
What Customers Are Sayings
Vicinus's reputation management is phenomenal! The auto-responder and sentiment analysis feature help us engage with our customers efficiently. The machine learning technology ensures our responses match the sentiment, helping us build positive online interactions.
Vicinus's centralized dashboard has made managing customer interactions a breeze. We can now track real-time data and monitor reviews from one place. The efficiency gained has allowed us to stay on top of customer engagement, respond promptly to reviews, and enhance our online reputation effortlessly. It's a powerful tool for streamlining the review monitoring process, and I highly recommend it to businesses.
![author](https://vicinus.ai/wp-content/uploads/2024/01/author-1.jpg")
I highly recommend vicinus ai. It has been so important for us as we continue to grow our company. Our business has grown a lot after using their service.
