Reputation
Create a positive image for your brand
Vicinus’ e-reputation management tools help you better manage, track, and respond to reviews, building customer trust and loyalty
Why does online reputation matter?
87%
Consumers might reconsider a purchase decision upon encountering negative reviews about a business online
Benefits to businesses with positive online reputation
Build trust and confidence by showcasing positive customer reviews and testimonials
Create a dependable brand image by promptly responding to negative reviews
Improve your products and services by analysing meaningful customer feedback
Boost SEO rankings by building a strong online image
Increase sales and revenue by leveraging positive reviews
How Vicinus works
Centralised dashboard for easily monitoring reviews
Track real-time data related to customer interactions and engagement with your brand from one place. This means you can efficiently monitor customer reviews without the need to check multiple platforms separately
Auto-responder feature for responding promptly to feedback
Respond to positive and negative reviews swiftly to demonstrate your commitment to customer satisfaction. The Auto-Responder feature generates automated responses to your reviews, so your customers feel valued and heard—resulting in a positive customer experience
24/7 Review monitoring to enhance real-time customer communications
Vicinus’ Reputation Builder uses advanced learning machine technology to monitor reviews in real time. As soon as a review is posted, Vicinus instantly analyses the content, gathers meaningful insights, and provides notifications to your business
Machine learning sentiment analysis for dynamic response optimisation
Vicinus uses Artificial Intelligence (AI) to identify and respond to reviews appropriately. This tool interprets whether a review is positive or negative by analysing the language used such as key phrases, people, brands, and events
CRM-Sourced insights for increasing positive reviews
Vicinus draws customer interactions and feedback from CRM and identifies satisfied customers. This helps you actively manage and enhance your online presence and boost the overall volume of reviews from happy customers
Names that have trusted us
What they have to say about us
"Vicinus has helped us grow the Hyperlocal channel for the Reliance Trends network of stores. It provides us with a good toollkit to manage Trends network of over 2400 stores and grow the hyperlocal channel for 2000+ stores."
"Vicinus has helped us grow the Hyperlocal channel for the Reliance Trends network of stores. It provides us with a good toollkit to manage Trends network of over 2400 stores and grow the hyperlocal channel for 2000+ stores."
"Vicinus has helped us grow the Hyperlocal channel for the Reliance Trends network of stores. It provides us with a good toollkit to manage Trends network of over 2400 stores and grow the hyperlocal channel for 2000+ stores."
Frequently asked questions
Reputation management involves actively shaping and maintaining your brand’s image online. It includes monitoring reviews, addressing customer feedback, and promoting positive content.
A positive reputation builds trust, improves brand perception, and boosts SEO rankings. It also increases sales by leveraging positive reviews.
Generally, you can’t remove legitimate reviews. However, you can encourage more positive reviews to outweigh the negative ones.
Address negative reviews professionally. Apologise, offer solutions, and show your care for resolving issues, turning unhappy customers into satisfied ones. A reputation builder software does all of this and more.
Start by encouraging satisfied customers to leave reviews. Respond promptly to both positive and negative feedback. (A reputation builder software can be very useful ). Consistently deliver excellent service.
Reputation Builder addresses negative reviews by providing real-time alerts and automated responses to ensure prompt action. It uses sentiment analysis to identify common issues and areas for improvement. The platform allows for review moderation, enabling you to escalate negative reviews internally before responding.
Yes,it does. This integration allows you to manage and respond to GBP reviews directly from the Reputation Builder platform. It sends automated review requests to customers, track review trends, and analyse performance metrics from GBP. It also ensures timely responses to reviews across multiple business locations.
Track metrics like review ratings, response times, and sentiment analysis. Regularly assess your online presence and adjust strategies as needed.
Yes! Vicinus uses machine learning to analyse and review content, providing meaningful insights for improving products and services.
The Auto-Responder generates automated and appropriate responses to reviews, allowing businesses to promptly address customer feedback, demonstrating their commitment to customer satisfaction.
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