One thing is certain. Covid-19 has pushed businesses to really pay attention to reputation management. In fact, it offered the perfect opportunity for companies to stand out by putting forward superlative shopping and customer service experiences.
Business owners are fast realizing the importance of Google reviews in giving customers a glimpse of business ratings. The more feedback you have, the better your brand’s customer engagement. This will also help you get the top spot in search rankings when prospects search for...
First impressions are critical, but they are certainly not the last. Bear in mind that you always have the chance to manage what people are saying about you online by preparing an ORM strategy that includes the best practices...
Whenever customers look for a retailer online, they usually search for the nearest outlet with the best ratings. So it’s important for your business to not only show up on Google but to have a solid rating, correct address,...
One must understand there is a big gap between complaints and trolls. Trolls are intentional, and their sole aim is to damage the company’s reputation. Thus, it is essential to identify them and give no attention any further.
Also, input as many business details as possible about every unique location into Google, including their services. From operation hours to the 'about the business' section – every little information will help your multi-location business rank higher for any...
Online reviews influence your customers’ buying decisions and also help improve your product offering. Only when you receive honest feedback can you enhance your business. In this article, we will discuss the benefits of reviews for customers and businesses.
First things first, in business, your reputation or image is everything! A study by Trustpilot shows that a staggering 90% of online shoppers have ditched purchasing from a brand simply because they lost trust due to its poor reputation. So,...
Let’s face it! In today’s competitive business environment, very few things are as critical as your brand’s online reputation. What your customers say about you across social media platforms, blogs, and digital public forums can make or break your...