Google My Business: What Isn’t Working During Covid-19 Pandemic? | Vicinus.ai

1. Why have Limitations Been Placed on GMB?

• Working from Home: Obviously, depending on the industry, there are some limitations to working from home. This is relevant for GMB listings especially. 
• Store managers requesting frequent changes: There are many store owners/GMB listing managers who are needing changes made leading to error messages. This has increased support requests from Google too. 
• Focusing on Important Updates: Google My Business focusing on important industries during this pandemic, mainly health services. 

2. Why is My Google My Business Unable to Update Information During Covid-19 Pandemic?

Google has suggested that: “’We will prioritize reviewing all edits for critical health-related businesses. At this time, we will also prioritize reviewing open and closed states, special hours, temporary closures, business descriptions, and business attributes edits. ”

3. Are Google Posts Still Important During Covid-19 Pandemic?

‘If your business is affected by COVID-19, update your Google My Business profile to provide the most accurate information to your customers. You can provide updates about your business to customers such as:

• Your adjusted hours of operation, for instance, if you close early.

• Add ‘More hours’ that describe other business operations such as delivery, takeaway, and drive-through.

• Select an attribute to show that you offer online services such as classes, appointments, or estimates.

• Delays on specific business services.

• Extra services that you’re providing for the community.

• If your business is ‘Temporarily closed’.

The updates will show on your Business Profile on Google Search and Maps.’