GMB Updates: Logging Recent Customer Calls
Published by : Vicinus
Date : October 9, 2020
The information we currently have on the help page states:
“You can use call history to keep track of phone calls from your customers on Google Search and Maps. Your calls are all in one place to help you respond to missed calls and stay engaged with your customers. These calls may make it easier for you to find and do business with customers who found your business through Google. Any calls you get from your Business Profile will start with a short message that lets you know it’s from Google.”
“The Google forwarding number varies based on the location in which it’s dialed, which includes its area code or prefix number. When possible, the forwarding number will share the same area code or prefix number as your business. Otherwise, a local number in your geographic region is used. If these numbers aren’t available, a toll-free Google forwarding number is used.”However, this could potentially be an issue. Customers may find this to be suspicious and will be less likely to call your business, but this is still to be determined. If this is the case, the call history feature can be turned off or on from the GMB app. The beta version is only available in select regions of the US currently.
